Front Office Guest Service Agent

About the role

The Front Office Guest Service Agent (GSA) is a key member of the Guest Experience team at Marriott. You will create memorable, seamless experiences for guests throughout their stay, from check‑in to check‑out, while upholding Marriott’s standards of hospitality.

Key responsibilities

• Process operational needs such as check‑ins, check‑outs, and reservations.
• Address guest requests promptly and professionally.
• Complete daily reports and documentation accurately.
• Share local area highlights and recommendations with guests.
• Maintain a safe, clean, and welcoming front‑office environment.

Required profile

• Fiji citizenship required.
• High school diploma or G.E.D. equivalent.
• Minimum 1 year of relevant work experience.
• Ability to stand, walk, sit for extended periods and lift objects up to 10 lb without assistance.
• No supervisory experience required.

Required skills

• No specific technical skills listed; strong customer‑service orientation is essential.