Claims Manager – Commercial Lines

About the role

Marsh is looking for a Claims Manager to join its Claims Operations team in Suva, Fiji. You will be responsible for managing specialist commercial claims across a range of lines, providing technical advice and ensuring client interests are protected from first notification through to final settlement.

Key responsibilities

• Handle standard to complex commercial claims, focusing on client advocacy.
• Provide technical advice and support throughout the claim lifecycle.
• Advise clients and brokers on policy coverage, including indemnity disputes.
• Respond to broker and client queries, conduct meetings and liaise with insurers, claimants and external providers.
• Manage claims in line with company processes and client service agreements.
• Identify referral opportunities and collaborate with the Advocacy team.
• Prepare routine and ad‑hoc reports, presenting quarterly or annual reviews.
• Maintain industry networks to stay abreast of changes.

Required profile

• 3‑5 years of insurance claims experience, preferably in specialty commercial lines.
• Excellent oral and written communication skills.
• Proven ability to build and maintain effective relationships with clients, insurers and external representatives.
• Experience in a client‑focused claims or insurance environment.

Required skills

• Technical knowledge of commercial property, marine, construction, D&O, professional indemnity and other lines.
• Strong analytical and policy interpretation abilities.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with talented colleagues.
• Career progression within a global risk and insurance leader.