Customer Service Officer – Sigatoka

About the role

We are seeking a Customer Service Officer to be the first point of contact for our valued customers in Sigatoka. The role combines face‑to‑face interaction, phone support, payment processing and general administrative duties.

Key responsibilities

• Process customer payments, allocate accounts accurately and balance cash daily.
• Assist customers with inquiries, complaints and service requests both in person and over the phone.
• Maintain and update customer records, including insurance details and security documentation.
• Support lending officers with contract processing and settlements.
• Ensure compliance with company policies and regulatory requirements, including risk management and reporting obligations.

Required profile

• Diploma or higher qualification in Accounting and Finance or equivalent.
• Proficiency in computer skills.
• Ability to multitask, adapt and work independently with minimal supervision.
• Minimum two years of experience in a similar customer‑service or finance role.

Required skills