Key Accounts Manager

About the role

We are seeking a dynamic Key Accounts Manager to join Digicel Pacific’s Nadi office. The role focuses on driving post‑paid revenue through new client acquisition and expanding relationships with existing customers in the telecommunications sector.

Key responsibilities

• Drive new revenue for post‑paid services by acquiring new clients and developing existing accounts to meet sales targets.
• Implement strategic corporate sales plans to expand the customer base and strengthen market presence.
• Deliver post‑paid services in line with contract commitments and ensure client expectations are met.
• Manage end‑to‑end relationships with new and existing clients, building strong partnerships.
• Conduct regular visits to assigned GSM customers, gather feedback and recommend service improvements.
• Maintain accurate client contract data in Salesforce, including new sales, add‑ons and upgrades.
• Produce daily, weekly and monthly sales reports for the reporting manager.
• Collaborate with the Corporate Sales Manager to prepare timely tender submissions and proposals.
• Keep up‑to‑date knowledge of Digicel post‑paid product portfolio.

Required profile

• Tertiary qualification in business, sales or marketing (preferred but not essential).
• Minimum 3 years of sales and customer service experience.
• Proven experience in client account management, including handling VIP clients.
• Demonstrated ability to meet and exceed sales targets.
• Strong negotiation and client management capabilities.
• Ability to work both independently and as part of a team.
• Proactive, positive attitude with good initiative.
• Valid driver’s licence with no demerit points.

Required skills

• Salesforce
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Innovative work culture encouraging fresh ideas.
• Competitive compensation package.
• Medical and life insurance.
• Mobile handset, call credit.