Recreation Guest Service Assistant

About the role

The Recreation Guest Service Assistant supports the daily operation of the resort’s recreation facilities and programs on Tokoriki Island. You will create a fun, safe, and welcoming environment for guests while delivering high‑quality service and ensuring all activities run smoothly.

Key responsibilities

• Greet, register, and schedule guests for recreation activities, promoting a relaxed and enjoyable atmosphere.
• Provide accurate information on facilities, programs, rentals, and activity schedules.
• Enforce facility rules and safety guidelines; respond to emergencies following established procedures.
• Identify guests who may not safely participate and notify supervisors promptly.
• Clean, maintain, and inspect recreation areas, equipment, and supplies; report any defects or hazards.
• Process payments for rentals, activities, retail sales, or facility usage using cash‑handling procedures.
• Communicate professionally with guests and colleagues, assisting individuals with disabilities as needed.
• Follow all company policies, complete required safety training, and report accidents or incidents.
• Support team members and contribute to achieving departmental operational goals.
• Perform other reasonable duties as requested by supervisors.

Required profile

• Previous experience in recreation, sports, guest services, or hospitality‑related roles is preferred.
• Strong communication skills with guests of all ages.
• Basic knowledge of recreation activities, safety procedures, or first aid (training provided; certification advantageous).
• Comfortable working outdoors and performing physical tasks such as lifting, carrying, bending, and prolonged standing.
• Friendly, proactive, reliable, and able to work independently or as part of a team.

Required skills

• No specific technical skills required.

What we offer

• Exclusive staff discounts on hotel rooms, food, and beverage across all Marriott International properties.
• Access to internationally recognized training programs and global career development opportunities.
• Employee Assistance Program supporting physical, emotional, and financial wellbeing.
• Inclusive workplace culture valuing diversity, equality, and belonging.