Tour Desk & Concierge Services Representative

About the role

Join the Tour Desk team at Tour Managers (Fiji) as a Concierge Services Representative. Based at the arrivals desk in Votualevu, Nadi, you will greet guests, manage bookings, and help them plan unforgettable Fiji holidays.

Key responsibilities

• Welcome arriving guests and provide professional concierge assistance.
• Promote and sell a variety of Fiji tours, excursions, and activities to walk‑in customers.
• Coordinate airport‑to‑hotel transfers and liaise with the transport operations team.
• Provide accurate information on local attractions, resort locations, and travel options.
• Maintain daily records of sales, bookings, and guest inquiries using internal systems.

Required profile

• Previous experience in tourism, hospitality, or sales (preferred).
• Excellent communication in clear, friendly English.
• Flexibility to work weekends and public holidays.
• Local resident of Nadi.
• Calm, problem‑solving attitude in a fast‑paced environment.

Required skills

• Computer literacy for managing booking software and email correspondence.

What we offer

• Opportunities for professional growth and career advancement.
• In‑house training programmes, coaching, and personal development plans.
• Regular staff events, end‑of‑year awards, and a dynamic team environment.