Query & Billing Agent (Customer Finance)

About the role

The Query & Billing Agent will support DHL Express customers by handling billing inquiries, invoice disputes and collection activities. Working from the Suva office, you will ensure accurate and timely resolution of financial queries while collaborating with internal teams and customs authorities.

Key responsibilities

• Manage customer billing and invoice‑related queries, providing prompt and accurate responses.
• Register and investigate disputes in SAP, supporting collection efforts.
• Handle escalations and coordinate resolutions with internal stakeholders.
• Process billing adjustments, credit notes and account corrections within agreed timelines.
• Perform duty reconciliation and work closely with Customs to resolve discrepancies.
• Build strong relationships with customers and internal teams to improve service quality and efficiency.

Required profile

• Diploma or degree in Accounting, Finance, Commerce or Business Studies (or currently pursuing).
• Minimum 2 years of experience in accounting or finance roles.
• High attention to detail with excellent written and verbal communication skills.
• Strong analytical, numerical and problem‑solving abilities.
• Proactive, customer‑focused mindset and ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Advanced Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• SAP