Customer Service Representative (On-site, Suva)

About the role

We are looking for an on‑site Customer Service Representative to join our Suva office. You will be the first point of contact for clients, handling inquiries and ensuring a smooth freight experience.

Key responsibilities

• Respond to customer inquiries via phone, email and in person, providing accurate freight information.
• Track shipments and update customers on delivery status in coordination with operations and logistics teams.
• Maintain complete documentation and customer records, processing service requests efficiently.
• Resolve issues professionally and support continuous improvement of the customer experience.
• Process service requests and ensure timely follow‑up.
• Maintain up‑to‑date customer records in the CRM system.

Required profile

• Proven customer service experience in a front‑line role, preferably in logistics or transportation.
• Strong verbal and written communication skills with the ability to manage multiple tasks in a fast‑paced environment.
• Team‑oriented attitude and willingness to collaborate across operations, sales and logistics.
• Ability to use computer systems, email and CRM or logistics software (training provided).
• Focus on delivering positive customer experiences and high satisfaction levels.