Front Office Guest Service Assistant

About the role

The Front Office Guest Service Assistant is the first point of contact for guests at our Tokoriki Island resort. You will ensure smooth check‑in and check‑out experiences, handle payments, and provide accurate information to enhance each guest’s stay.

Key responsibilities

• Process guest check‑ins, check‑outs, room assignments and late‑check‑out requests.
• Secure payments, activate or reissue room keys, and verify billing accuracy.
• Coordinate with housekeeping to track room status and resolve guest concerns.
• Answer and log all guest calls, requests, and inquiries, following up to ensure satisfaction.
• Arrange transportation for guests and visitors as needed.
• Handle cash, checks, vouchers and credit‑card authorizations, and reconcile the cash drawer at shift start and end.
• Run daily reports, contingency lists, and credit‑card authorization reports.
• Notify loss prevention or security of any theft or security incidents.
• Maintain guest paperwork, documentation, and confidentiality of proprietary information.

Required profile

• Certificate in Hotel and Restaurant Management, Hospitality, Business Administration or a related field.
• Minimum 2 years experience in front office, guest services, or a similar hospitality role.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Professional appearance, clear communication skills and adherence to company policies.
• Commitment to safety, reporting accidents or unsafe conditions promptly.

Required skills

What we offer

• Exclusive staff discounts on food, beverage and hotel rooms across the Marriott International portfolio.
• Access to internationally recognized training programs and career development opportunities.
• Employee Assistance Program supporting physical, emotional and financial wellbeing.
• Work within the world’s largest hotel network that values equality, diversity and inclusion.