Front Office Guest Service Attendant (Welcome Warrior)

About the role

The Front Office Guest Service Attendant, known as the Welcome Warrior, greets guests as they arrive and depart, ensuring a courteous, safe and efficient experience in line with hotel standards.

Key responsibilities

• Report to the Bell Captain each shift and open car doors for arriving and departing guests.
• Provide sincere greetings, directions, and information about hotel facilities and the local area.
• Maintain a clear, clean driveway and ensure vehicles are not parked longer than five minutes.
• Assist guests with transport arrangements, including day trips, airport transfers and taxis.
• Prioritise tasks for Porters to ensure prompt parking and retrieval of vehicles.
• Sign in and out using finger‑scan technology and start shifts on time.
• Demonstrate product knowledge, work efficiently, and keep work areas tidy.
• Promote Sheraton Core Values and adhere to fire, evacuation, health and safety procedures.

Required profile

• Relevant experience in a similar front‑office or guest‑service role.
• Legal right to work in Fiji.
• Valid driver’s licence.
• Positive, professional attitude and ability to perform physically active duties.
• Clear communication skills and ability to work well with team members.

Required skills

What we offer

• Opportunity to work in a renowned international resort brand.
• Training on Sheraton standards and hospitality best practices.