Reservations Agent

About the role

We are seeking a professional and organised Reservations Agent to join the hospitality team at Naisoso Island Villas in Fiji. You will act as the primary point of contact for prospective guests, ensuring that every reservation is handled efficiently and accurately while supporting the front‑office team to guarantee smooth guest arrivals.

Key responsibilities

• Respond to booking enquiries by phone and email
• Create, update and confirm villa reservations
• Provide accurate information on villa rates, availability and facilities
• Send booking confirmations and follow up on deposits
• Maintain accurate guest details and reservation records
• Coordinate guest arrivals and special requests with the Front Office team

Required profile

• Previous reservations or front office experience (preferred)
• Strong communication and customer service skills
• Excellent attention to detail and organisational abilities
• Ability to work independently and as part of a team
• Availability to work shifts, weekends and public holidays

Required skills

• Email
• Computers
• Booking systems