Claims Manager

About the role

We are seeking a talented individual to join our Claims Operations team in Suva, Fiji. You will manage specialist commercial claims across various lines, providing technical advice and building trusted relationships with SME and corporate clients.

Key responsibilities

• Handle standard to complex commercial claims with a focus on client advocacy.
• Provide technical advice and support from first notification through to final settlement.
• Advise clients and brokers on policy coverage and interpretation, including indemnity disputes.
• Respond to queries, conduct meetings and liaise with clients, insurers, claimants and external providers.
• Manage claims in line with company processes and client service agreements.
• Identify referral opportunities and work with the Advocacy team.
• Prepare routine and ad‑hoc reports and present quarterly or annual reviews.

Required profile

• At least 3‑5 years of insurance claims experience, preferably in specialty commercial lines.
• Excellent oral and written communication skills.
• Ability to build and maintain effective relationships with clients, insurers and external representatives.
• Experience working in a client‑focused claims or insurance environment.