Customer Service Consultant – Banking

About the role

As a Service Consultant at ANZ, you will be the first point of contact for banking customers, delivering high‑quality service across phone, email and online channels. You will help customers resolve enquiries on the first interaction while promoting digital banking solutions.

Key responsibilities

• Provide accurate advice and transactional support in line with bank policies and compliance.
• Educate customers on internet banking and mobile app features, acting as a digital advocate.
• Build rapport through empathy, professionalism and solution‑focused communication.
• Identify additional customer needs and refer them to appropriate products or services.
• Follow authentication, risk and compliance procedures to protect customer information.
• Collaborate with team members to meet service targets and foster a positive team culture.

Required profile

• Strong customer‑service orientation with the ability to listen and resolve enquiries at first contact.
• Experience in a customer‑facing environment, preferably a call centre or phone‑based service.
• Proficiency with digital tools and the ability to guide customers on online banking solutions.
• Excellent communication and problem‑solving skills, with a detail‑oriented approach.
• Commitment to following risk, compliance and process requirements.
• Collaborative mindset and willingness to continuously learn.

Required skills

• Use of digital banking platforms and mobile applications.

What we offer

• Permanent, full‑time position with shift work in a supportive team environment.
• Opportunities for learning, growth and career development within a leading bank.