Customer Service Officer

About the role

The Customer Service Officer will be the first point of contact for our valued customers, handling inquiries both in person and over the phone. This role includes processing payments, maintaining records, and supporting administrative tasks.

Key responsibilities

• Process customer payments, ensure accurate account allocations, and balance cash daily.
• Assist customers with inquiries, complaints, and service requests in person and by phone.
• Answer calls, provide accurate information, and refer customers to relevant officers.
• Maintain and update customer records, including insurance and security documentation.
• Support lending officers with contract processing and settlements while ensuring compliance with company policies and regulatory requirements.

Required profile

• Diploma or higher qualification in Accounting and Finance or equivalent.
• At least 2 years of experience in a similar position.
• Ability to multitask, adapt, and work independently with minimal supervision.

Required skills

• Proficiency in computer skills.