Customer Service Consultant - Suva

About the role

Merchant Finance is looking for an enthusiastic Customer Service Consultant to join its Digital Financial Services team. You will be the primary point of contact for customers across multiple channels, delivering timely and accurate financial solutions.

Key responsibilities

• Maintain thorough knowledge of MFL products to recommend suitable financial solutions.
• Respond promptly to customer inquiries via phone, email, social media, and chat.
• Conduct outbound calls for data collection, incident management, and sales opportunities.
• Prepare and complete loan application documentation within delegated limits.
• Adhere to cybersecurity policies and ensure secure handling of customer information.
• Facilitate referrals to appropriate business units and collaborate with team members to share best practices.

Required profile

• Diploma or degree in a business‑related field.
• Minimum 4 years of experience in a contact‑centre environment, preferably with sales or credit exposure.
• Empathetic, customer‑focused attitude with strong communication skills.

Required skills

• Competency with CRM systems.