Front Office Guest Service Attendant (Welcome Warrior)

About the role

The Front Office Guest Service Attendant, also known as the “Welcome Warrior”, greets guests as they arrive and depart, ensuring a courteous, safe and efficient experience in line with Sheraton Fiji Golf & Beach Resort standards.

Key responsibilities

• Report to the Bell Captain each shift and open/close car doors for arriving and departing guests.
• Provide friendly greetings, directions, and information about hotel facilities and the local area.
• Maintain a clear, clean driveway; ensure vehicles are not parked longer than five minutes.
• Assist guests with transport arrangements, including day trips, airport transfers and taxis.
• Prioritise tasks for Porters to ensure prompt parking and retrieval of vehicles.
• Sign in and out using the finger‑scan system and start shifts on time.
• Uphold Sheraton Core Values and Marriott standards throughout the shift.

Required profile

• Relevant experience in a similar front‑office or guest‑service role.
• Legal right to work in Fiji and a valid driver’s licence.
• Positive, professional attitude and ability to perform physically active duties.
• Clear communication skills and ability to work well in a team.

Required skills

• Valid driver’s licence.

What we offer

• Full‑time employment in a renowned international resort.
• Opportunities to develop hospitality knowledge and career progression.