Hotel Manager - Radisson Blu Resort Fiji

About the role

The Hotel Manager at Radisson Blu Resort Fiji is a Pacific Island-based position reporting to the General Manager and acting as second-in-command in his absence. The role balances guest experience, revenue generation and commercial results, overseeing the daily operations of the resort and leading the Front Office, Housekeeping, Engineering and Security departments.

Key responsibilities

• Ensure the smooth running of the hotel, manage all business operations and deliver guest service to the highest level
• Work with Heads of Department and key stakeholders to maximise guest satisfaction and resolve enquiries and problems
• Assist the General Manager on capital projects, guest experience initiatives, refurbishments and operational improvement
• Hold briefings with the Executive Team, respond to audits, ensure brand compliance and drive continuous improvement
• Interpret P&L statements, monitor KPIs and forecasts, and make timely decisions to maximise revenue and performance
• Maintain the property to a high standard, with safety and brand compliance
• Lead operational change initiatives and coach and mentor teams

Required profile

• At least five years of senior leadership experience, ideally in a luxury or upper-upscale resort
• Background in Rooms Division (e.g. Director of Rooms, Executive Assistant Manager Rooms or Hotel Manager)
• Tertiary qualification in Hotel Management, Hospitality Management or a related field
• Comfortable with the challenges of remote island resort life, including labour, logistics, supply chain and seasonality
• Strong commercial and financial acumen, with confidence in P&Ls, forecasting and budgeting

Required skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Opera PMS and Revenue Management Systems
• Analytical use of data and KPIs

What we offer

• Up to 53% off stays as a Team Member at over 1,500 Radisson Hotels worldwide
• Minimum 30% discount for friends and family
• Discounts on breakfast, food and beverage, spa and more
• Career development and growth opportunities