Front Office Guest Service Assistant

About the role

Sheraton Nadi is hiring a Front Office Guest Service Assistant. The role covers guest check-ins and check-outs, room assignments and changes, billing verification, guest communications and coordination with housekeeping, as well as cash handling and reporting.

Key responsibilities

• Process guest check-ins, check-outs, room assignments and room change or late check-out requests
• Secure payments, activate and reissue room keys, verify rates against market codes and adjust billing
• Communicate with staff when guests wait for a room, advise guests of messages and arrange transportation
• Clear departures in the computer system, coordinate with housekeeping on room status and guest concerns, and file guest paperwork
• Operate the telephone switchboard, run and check daily reports, contingency lists and credit card authorization reports
• Answer, record and process guest calls, requests and concerns, and follow up until satisfied
• Cash guests' checks, process payments, vouchers, paid-outs and charges, and count and secure the bank at start and end of shift
• Notify Loss Prevention/Security of theft reports, assist management in training and coaching staff, and report accidents and unsafe conditions

Required profile

• Diploma or certificate in Hospitality Management, Tourism, Business Administration or a related field (Bachelor's degree preferred)
• Eligibility for individuals with working rights in Fiji
• Relevant supervisory experience is an advantage
• Strong communication, problem-solving and guest-service skills, self-motivated and able to stand, sit or walk for long periods

Required skills

• Knowledge of hotel reservation systems/PMS (e.g. Opera) and basic office software
• Customer service, leadership or front office training is an advantage

What we offer

• Staff discounts on food and beverage, hotel rooms and all Marriott International properties
• Training programs and career opportunities within the Marriott International group
• Employee Assistance Program supporting physical, emotional and financial wellbeing