Reservations Consultant

About the role

We are seeking a friendly, organised and customer‑focused Reservations Consultant to join our resort team. You will be the first point of contact for guests, handling enquiries, processing bookings and ensuring accurate information is provided before arrival.

Key responsibilities

• Handle reservations and booking enquiries via email, phone and other channels.
• Process new bookings, amendments and cancellations.
• Provide guests with accurate details on accommodation, rates, packages and resort facilities.
• Maintain up‑to‑date reservation records and guest information.
• Coordinate with Front Office and other departments to ensure a smooth guest experience.
• Follow up on enquiries and assist in converting them into confirmed bookings.
• Support general Reservations and Front Office duties as required.

Required profile

• Previous experience in a Reservations or Front Office role within the hotel or tourism industry.
• Strong communication and customer service abilities.
• Excellent attention to detail and organisational skills.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Enthusiastic, reliable and enjoys working with people.

Required skills

• Microsoft Office
• Property Management System (PMS)
• Rezdy (preferred)