Duty Manager – Front Office

About the role

Radisson Hotel Group is seeking an experienced Duty Manager to lead the Front Office team on Denarau Island. You will ensure seamless check‑in/check‑out operations, deliver exceptional guest experiences, and act as a visible leader during your shift.

Key responsibilities

• Manage the front office during your shift, creating a strong first impression for guests.
• Supervise, coach and develop front desk staff, ensuring SOPs are followed.
• Prepare operational reports and coordinate with Sales, F&B and Housekeeping for group arrivals and events.
• Assign rooms, minimise guest wait times and handle VIP arrivals.
• Lead service recovery, resolve guest complaints and document issues using the 5 W’s.
• Step in for the Guest Relations Manager, welcome VIPs and log interactions in OPERA.
• Handle emergencies, accidents and system issues, liaising with IT as needed.

Required profile

• 3–5 years of Front Office or Rooms Division experience in a 4‑ or 5‑star property.
• Proven ability to handle complaints and deliver service recovery at a luxury level.
• Strong communication and cultural sensitivity.
• Leadership experience supervising front desk staff.
• Ability to work rotational shifts, including weekends and public holidays.

Required skills

• Opera PMS (essential)

What we offer

• Employee hotel rates up to 53% off worldwide.
• Discounts for friends and family.
• Access to local perks and rewards.