Front Office Guest Service Assistant

About the role

Sheraton Nadi is looking for a Front Office Guest Service Assistant to handle guest check-ins and check-outs, room assignments and changes, payments and billing, and guest communications. The position is full time and based in Nadi, Fiji.

Key responsibilities

• Process check-ins, check-outs, room assignments and room-change or late check-out requests
• Secure payment, activate and reissue room keys, verify rates against market codes and adjust billing
• Communicate with staff about guests waiting for a room, advise guests of messages and clear departures in the computer system
• Coordinate with Housekeeping on room status and guest concerns, file guest paperwork and operate the switchboard
• Run and check daily reports, contingency lists and credit card authorization reports
• Answer and process guest calls and requests, arrange guest transportation and count and secure the bank at the start and end of shift
• Cash guest checks, process payments, vouchers, paid-outs and charges, and notify Loss Prevention/Security of theft reports
• Assist management in training and coaching staff, report accidents and unsafe conditions, and follow company policies and safety training

Required profile

• Diploma or certificate in Hospitality Management, Tourism, Business Administration or a related field (Bachelor's degree preferred)
• Relevant experience in a similar supervisory role
• Eligibility for individuals with working rights in Fiji
• Strong communication, problem-solving and guest-service skills, self-motivated and able to work in a fast-paced environment

Required skills

• Knowledge of hotel reservation systems/PMS (e.g. Opera) and basic office software
• Training or certification in customer service, leadership or front office operations is an advantage

What we offer

• Staff discounts on food and beverage, hotel rooms and all Marriott International properties
• Training programs and career opportunities within the Marriott International group
• Employee Assistance Program