Duty Manager (Front Office)

About the role

As a Duty Manager you will be the face of the hotel during your shift, ensuring every guest interaction creates a memorable first impression. You will lead the Front Office team, coordinate with other departments and guarantee smooth operations from check‑in to check‑out.

Key responsibilities

• Manage the Front Office daily operations, supervising staff and ensuring SOP compliance.
• Prepare and analyse shift reports to support decision‑making.
• Collaborate with Sales, Food & Beverage and Housekeeping for group arrivals, events and seamless handovers.
• Assign rooms, minimise guest wait times and personally greet guests when delays occur.
• Verify guest registration details, rates and inclusions for accuracy.
• Act as the first responder for guest issues, delivering timely service recovery and following up until resolution.
• Document complaints and coordinate compensation approvals with senior management.

Required profile

• Strong dedication to delivering exceptional guest experiences.
• Proven ability to lead, coach and motivate a front‑office team.
• Excellent communication and problem‑solving skills.
• Attention to detail and ability to work under pressure.

Required skills

What we offer

• Dynamic work environment within a global hotel brand.
• Opportunities for professional growth and development.
• Collaborative team culture focused on the “Every Moment Matters” ethos.