Inbound Contact Centre Agent

About the role

CDM Direct is seeking confident, phone‑savvy professionals to join its inbound contact centre team. You will handle high‑volume inbound calls, providing excellent customer service to international clients while developing valuable communication skills.

Key responsibilities

• Answer and manage a large volume of inbound customer calls.
• Provide accurate information, resolve inquiries, and ensure a positive customer experience.
• Maintain call logs and update customer records in the system.
• Meet performance targets and quality standards set by the team.
• Collaborate with colleagues and supervisors to continuously improve service delivery.

Required profile

• Minimum 6 months of experience in a contact centre or similar customer‑facing role.
• Strong spoken English and clear communication abilities.
• Professional, reliable, and positive attitude under pressure.
• Ability to multitask and handle high‑volume call environments.

Required skills

What we offer

• Full‑time permanent employment.
• Paid training and ongoing development opportunities.
• Career growth within a supportive, professional team.
• Exposure to international clients and performance‑based advancement.