Information Technology Support Officer (Senior IT Support)

About the role

GEM IT Solutions, a technology vendor in Fiji partnering with global technology brands, is looking for a self-motivated, detail-oriented and reliable person to join its team in Suva as an IT End User Computing Support Technician at senior level. The position is full-time; part-time study is not allowed.

Key responsibilities

• Provision computers, deploy hardware and set up workstations and desks.
• Work closely with internal support specialists to deliver world-class end-user support.
• Support conferencing solutions.
• Handle laptops, desktops, mobile devices and printers.

Required profile

• Minimum diploma in IT or equivalent; A+, ITIL4 and M365 certifications are an advantage.
• At least 4 years of relevant experience in L1 and L2 IT support.
• Experience with copier and printer repair is an added advantage.

Required skills

• Strong technical skills and analytical thinking.
• Attention to detail and excellent customer support skills.

To apply, candidates must submit a detailed CV, contact details of two referees, a picture ID and copies of their valid active industry certifications. Applications close when the vacancy is filled and only shortlisted applicants are contacted.