Project IT Assistant – Disaster Risk Management ICT Systems

About the role

The UNDP Green Climate Fund Programme in Fiji is recruiting an IT Assistant to manage and optimise the ICT infrastructure, enterprise platforms and disaster information systems of the National Disaster Risk Management Office (NDRMO), and to accelerate digital transformation across Fiji's emergency management system. The post works under the technical direction of the National Coordinator and the Project Manager - EW4All, ensuring 24/7 operational readiness, security and interoperability of NDRMO's systems, including the National Disaster Information System (NDRIS), the NEOC information and display systems, and the platforms behind the Multi-Hazard Early Warning System (MHEWS) and Common Alerting Protocol (CAP).

Key responsibilities

• Maintain, secure and optimise NDRMO's servers, networks, databases, cloud platforms and storage, and implement cybersecurity, access controls, backups and disaster recovery arrangements.
• Manage the ICT asset register, software licensing, system upgrades and hardware refresh in line with Government and UNDP standards.
• Administer the National Common Alerting Protocol (CAP) platform, maintain digital gateways and API connections with warning authorities, telecom providers and broadcasters, and run technical tests and drills of warning systems.
• Maintain and scale NDRIS, support the NDRRP online M&E tracker, and build dashboards and geospatial visualisations for real-time decision-making.
• Provide 24/7 on-call technical support for the National Emergency Operations Centre (NEOC) and emergency operations.
• Align NDRMO systems with national e-Government and cybersecurity frameworks, advise on emerging technologies, and develop SOPs and training for staff and partners.

Required profile

• Secondary education, with formal training in IT systems, business software and/or web-based applications.
• A university degree in IT, information management, telecommunications or computer science is considered but not required.
• Minimum of 5 years of relevant experience (high school diploma) or 2 years (bachelor's degree) in network administration, web design, technical support, or cloud ERP environments.
• Fluency in English is required; working knowledge of Fiji Hindi or iTaukei is desirable.

Required skills

• Experience in network, cloud, database and cybersecurity administration, and in maintaining web platforms, APIs and database integrations.
• Hands-on experience supporting national disaster management systems, emergency operations or public safety ICT infrastructure (NEOC, MHEWS, CAP).
• Familiarity with Fiji's disaster risk management framework and the National Disaster Management Act 2024.
• Knowledge of Oracle Cloud, ServiceNow, Salesforce and Microsoft products is an asset; Cisco CCIE/CCNP is desirable.