Project IT Assistant – Disaster Risk Management ICT Systems

About the role

The UNDP Green Climate Fund Programme in Fiji is recruiting an IT Assistant to manage and optimise the ICT infrastructure, enterprise platforms and disaster information systems of the National Disaster Risk Management Office (NDRMO), and to accelerate digital transformation across Fiji's emergency management system. The post works under the technical direction of the National Coordinator and the Project Manager - EW4All, ensuring 24/7 operational readiness, security and interoperability of the NDRMO's systems.

Key responsibilities

• Maintain, secure and optimise NDRMO's servers, networks, databases, cloud platforms and storage, with cybersecurity protocols, role-based access, automated backups and disaster recovery arrangements.
• Manage the ICT asset register, software licensing, system upgrades and hardware refresh in line with Government and UNDP standards.
• Administer the National Common Alerting Protocol (CAP) platform, maintain digital gateways and APIs connecting NDRMO systems with warning authorities, telecom providers and broadcasters, and run technical tests and drills of warning systems.
• Maintain and scale the National Disaster Risk Information System (NDRIS) and support the NDRRP online M&E tracker, and build dashboards and geospatial visualisations for decision-making.
• Provide 24/7 on-call technical support for the National Emergency Operations Centre (NEOC) and emergency operations.
• Align NDRMO systems with national e-government and cybersecurity frameworks, advise on emerging technologies, and develop SOPs and training for staff and partners.

Required profile

• Secondary education, with formal training in IT systems, business software and/or web-based applications.
• A university degree in IT, information management, telecommunications or computer science is considered but not required.
• Minimum of 5 years of relevant experience (high school diploma) or 2 years (bachelor's degree) in network administration, web design, technical support, telecommunications facilities or cloud ERP environments.
• Fluency in English is required; working knowledge of Fiji Hindi or iTaukei is desirable.

Required skills

• Experience in network, cloud, database and cybersecurity administration, and in web platforms, API architectures and database administration.
• Hands-on experience supporting national disaster management systems, emergency operations or public safety ICT infrastructure (NEOC, MHEWS, CAP).
• Familiarity with Fiji's disaster risk management framework, the National Disaster Management Act 2024, the National Disaster Risk Reduction Policy 2018-2030 and the EW4All initiative.
• Desirable: CCIE/CCNP, ITIL, Oracle Cloud, ServiceNow, Salesforce, Microsoft products, and knowledge of ISO 22301.