Pacific ICT & AI Innovation Intern

About the role

WWF-Pacific is looking for an ICT & AI Innovation Intern in Suva, Fiji, reporting to the Pacific ICT & AI Innovation Manager. The intern supports the day-to-day delivery of ICT services and AI-enabled innovation initiatives across WWF-Pacific, working under the guidance of the manager and the coordinator. The contract is 6 months, subject to performance and budget availability, with normal 37.5 hours per week.

Key responsibilities

• Monitor the ICT helpdesk queue and respond to support requests from staff in a timely way
• Set up laptops for new and existing staff, including software installation, updates and basic configuration
• Troubleshoot laptops, printers, Microsoft 365 applications, network connectivity and common peripherals
• Escalate unresolved or complex issues to the manager and coordinator
• Maintain helpdesk tickets, equipment records, setup checklists and support documentation
• Assist with inventory, labelling, allocation and return of ICT equipment, and with installing and testing printers, monitors and desktops
• Provide basic guidance to staff on the safe use of WWF systems and equipment
• Train field staff in ICT administrative procedures and support the adoption of approved AI tools and digital solutions
• Follow WWF ICT policies, cybersecurity practices and confidentiality requirements

Required profile

• Currently studying or recently completed a diploma or degree in Information Technology, Information Systems, Computer Science or a related field
• General knowledge of Windows laptops, Microsoft 365 applications, printers and common peripherals
• Volunteer or prior ICT support experience is desirable but not essential
• Ability to work with minimal supervision, good record-keeping, and excellent communication and organisational skills

Applicants should upload a covering letter and CV in English; work permit restrictions may apply. Early application is encouraged.