Sales Executive – Reactive

About the role

The Sales Executive – Reactive will act as the primary point of contact for guests and internal departments, using sales techniques to maximise revenue while preserving guest loyalty to Marriott. This full‑time, on‑site role supports the Sales & Marketing team with reservation handling, guest enquiries and promotional activities.

Key responsibilities

• Answer, record and process all guest calls, requests, questions and concerns via phone, fax or mail.
• Process reservation requests, changes and cancellations, and enter Marriott Rewards information into the appropriate system.
• Apply up‑selling techniques, offer complimentary gifts and promote Marriott Rewards points redemption.
• Perform general office duties such as filing, emailing, typing and faxing to support Sales & Marketing.
• Assist management in training and motivating staff, acting as a role model.
• Maintain professional appearance, confidentiality of proprietary information and adherence to company policies.
• Support team goals, develop positive working relationships and monitor performance standards.

Required profile

• Fijian citizenship.
• High school diploma or G.E.D. equivalent.
• Minimum of 2 years relevant work experience in sales, hospitality or customer service.
• No supervisory experience required.

Required skills