Collections Coordinator

About the role

The Collections Coordinator will lead and optimise our collections strategy during a critical growth phase. This role blends analytical rigour with strong business acumen to protect cash flow while maintaining positive client relationships.

Key responsibilities

• Analyse collections metrics, ageing reports and credit profiles to design commercially viable cash‑flow strategies.
• Distribute daily tasks, set clear objectives for the collections team and provide immediate feedback to keep performance on track.
• Build trusting relationships with key clients and the sales department, handling complex negotiations with tact to accelerate debt recovery.
• Integrate seamlessly into the company’s culture, respecting local work dynamics and adhering to senior management guidelines.
• Identify bottlenecks in the billing process, resolve disputes quickly and present accurate reports to management.

Required profile

• Senior‑level experience in credit control or accounts receivable with independent decision‑making ability.
• Strong logical and analytical thinking to interpret financial data and solve complex problems.
• Excellent communication and interpersonal skills for interaction at all organisational levels.
• Balanced business acumen to prioritise customer service while enforcing credit policies.

Required skills