Food & Beverage Operations Manager

About the role

Radisson Hotel Group is looking for a Food & Beverage Operations Manager to join its team. This is a Pacific Island-based role in Fiji, within a hotel group that operates more than 1,500 hotels across 95+ countries. The manager supports the smooth running of the food and beverage department, where all aspects of the guest service experience are delivered to the highest standard.

Key responsibilities

• Support the smooth running of the food and beverage department and improve guest satisfaction by listening to and resolving guest concerns empathetically.
• Develop and implement food and beverage strategies aligned with the group's mission, vision and values, so outlets meet or exceed brand standards.
• Manage the food and beverage team, fostering growth and performance, and ensure rosters, training and onboarding are completed on time.
• Own the departmental budget, controlling costs and inventory (par levels, ordering and stock) against productivity and performance targets.
• Build working relationships with food vendors, negotiate pricing and resolve disputes with Accounting.
• Run programmes that advance service standards, profitability and cost control, including menu development, pricing and regular reporting on revenue, costs and guest satisfaction scores.
• Promote outlets through local advertising and public relations, and communicate with guests, management, employees and the regional office.
• Ensure compliance with legislation, hotel policies and food safety requirements, with documented due diligence for internal and external audits.

Required profile

• Proven experience in food and beverage service with strong problem-solving skills.
• Excellent managerial skills, with a hands-on, lead-by-example style.
• Commitment to exceptional guest service and a passion for the hospitality industry.
• Ability to find creative solutions and give advice and recommendations.
• Personal integrity and the ability to work in an environment demanding excellence, time and energy.

Required skills

• Experience using IT systems on various platforms.
• Strong communication skills.

What we offer

• Up to 53% off stays as a Team Member at Radisson hotels worldwide, plus guaranteed minimum 30% off for friends and family.
• Exclusive discounts on breakfast, food and beverage, spa and more.
• Global and local perks and rewards tailored to each country.
• Investment in growth, learning and career development.