Rooms Guest Service Attendant

About the role

The Rooms Guest Service Attendant maintains the cleanliness, comfort and appearance of guest rooms and assigned areas, meeting brand standards for cleanliness, presentation and guest readiness. The role responds to guest requests promptly, follows safety and security procedures and contributes to a welcoming guest experience. It is island-based and requires working on a rostered stay-on-island schedule.

Key responsibilities

• Clean and service guest rooms: replace amenities, change linens, make beds, clean bathrooms, remove trash and restock supplies.
• Follow correct room-entry procedures, verify vacancies before entering and follow company safety protocols.
• Maintain cleanliness and organisation of furniture, appliances, walls and surfaces through dusting, polishing and stain removal.
• Vacuum carpets and perform floor care in guest rooms and hallways.
• Check that appliances are present and functioning, reporting maintenance issues immediately.
• Keep a fully stocked, organised housekeeping cart and respond promptly to guest requests.
• Follow company, safety and security policies, complete required safety training and report accidents, hazards or equipment issues.
• Maintain a professional appearance, protect guest privacy and company confidentiality, and work collaboratively with the team.
• Perform other reasonable duties assigned by supervisors.

Required profile

• Previous housekeeping or cleaning experience in a hotel or similar environment preferred.
• Legal working rights in Fiji.
• Ability to communicate clearly and professionally with guests and colleagues.
• Attention to detail, reliability and ability to work independently or in a team.
• Physical ability to perform repetitive tasks, stand for long periods, lift up to 25 lbs and push/pull housekeeping carts.

What we offer

• Staff discounts on hotel rooms, food and beverage across all Marriott International properties.
• Training programmes and global career development opportunities.
• Employee Assistance Program for physical, emotional and financial wellbeing.
• Inclusive workplace culture within the world's largest hotel network.