Front Office Guest Service Associate

About the role

The Front Office Guest Service Associate (GSA) is responsible for creating memorable experiences for guests throughout their stay at our resort in Momi Bay, Nadi. You will be the first point of contact, ensuring smooth check‑in and check‑out while delivering personalized service.

Key responsibilities

• Process guest arrivals and departures, handling reservations and payments accurately.
• Address guest requests promptly, provide local area information, and resolve issues to enhance satisfaction.
• Complete operational reports, maintain accurate records, and follow company policies.
• Move throughout the property, lifting and carrying items up to 10 lb, and maintain a safe, professional work environment.

Required profile

• Fiji citizenship required.
• High school diploma or G.E.D. equivalent.
• Minimum 1 year of relevant work experience in hospitality or guest services.
• No supervisory experience or specific licenses required.