Claims Manager

About the role

Marsh is looking for a Claims Manager to join its Claims Operations team in Suva, Fiji. You will manage specialist commercial claims across a range of lines, providing technical advice and supporting claim resolution for SME and corporate clients.

Key responsibilities

• Handle standard to complex commercial claims, focusing on client advocacy.
• Provide technical advice from first notification through final settlement while protecting client interests.
• Advise clients and brokers on policy coverage, including indemnity disputes.
• Respond to broker and client queries, conduct meetings, and liaise with insurers, claimants, and external providers.
• Manage claims in line with company processes and client service agreements.
• Identify referral opportunities and collaborate with the Advocacy team.
• Prepare routine and ad‑hoc reports and present quarterly or annual reviews.
• Build and maintain networks to stay abreast of industry changes.

Required profile

• 3‑5 years of insurance claims experience, preferably in specialty commercial lines.
• Excellent oral and written communication skills.
• Proven ability to build and maintain effective relationships with clients, insurers, and external representatives.
• Experience working in a client‑focused claims or insurance environment.

Required skills

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with talented colleagues.
• Career progression across a global organization.
• Benefits and rewards that enhance well‑being.