Front Office Guest Service Agent – Night Auditor

About the role

The Front Office Guest Service Agent works the night shift, handling guest check‑ins, check‑outs, room assignments and night audit duties while providing exceptional service.

Key responsibilities

• Process all guest arrivals and departures, secure payments, issue and re‑issue room keys, and manage late‑check‑out requests.
• Run nightly audit reports, reconcile cash and credit card transactions, and ensure accurate billing.
• Coordinate with housekeeping on room status, respond to guest inquiries, arrange transportation, and maintain the telephone switchboard.
• Assist management with training, coaching, and safety reporting.

Required profile

• Diploma or certificate in Hospitality Management, Tourism, Business Administration or related field (Bachelor’s preferred).
• Relevant experience in a similar front‑office or supervisory role.
• Eligibility to work in Fiji.

Required skills

• Knowledge of hotel reservation systems/PMS (e.g., Opera).
• Proficiency with basic office software.

What we offer

• Exclusive staff discounts on food, beverage and hotel rooms across Marriott International properties.
• Access to internationally recognized training programs and career development opportunities.
• Employee Assistance Program supporting physical, emotional and financial wellbeing.