Villa Operations Manager

About the role

The Villa Operations Manager leads the day‑to‑day operations of the resort’s villas, ensuring exceptional guest experiences and maintaining the highest standards of service, cleanliness, presentation and maintenance.

Key responsibilities

• Oversee daily villa operations, coordinating with Front Office, Housekeeping, Engineering, Food & Beverage, Security and other departments to deliver consistent, high‑quality service.
• Conduct regular villa inspections, manage guest arrivals and departures, and ensure all guest preferences and special requests are met.
• Lead, coach and schedule the villa operations team, fostering a culture of motivation, accountability and continuous improvement.
• Monitor villa occupancy, resource allocation and operational planning, especially during high‑occupancy periods, VIP stays and special events.
• Ensure compliance with brand standards, safety regulations, key‑control procedures and risk‑management protocols.

Required profile

• Proven experience in hospitality operations management, preferably within luxury villa or resort environments.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal abilities to collaborate with multiple departments and engage directly with guests.
• Detail‑oriented mindset focused on quality assurance, maintenance oversight and service recovery.